Optimistic Einstein’s employee has positive impact on Trinity community


MICHELLE ALEXANDER takes a customer’s order with a smile on her face during a busy afternoon at Einstein’s. Photo by Claudia Garcia

Michelle Alexander’s zeal has continued to impress her customers and coworkers

If you have ever been to Einstein’s Bagels on campus before to get your daily coffee or bagel, then you probably already know about the lovable lady behind the counter. Many students on campus admire Michelle Alexander for the incredible amount of positivity she brings to work every single day. Although Michelle has only been working at Trinity since August of this year, she quickly grew to love the campus.

“This is the second campus that I’ve worked at for Aramark, and I really enjoy it. The students are wonderful and the scenery is just gorgeous,”Alexander said.

Alexander has been living in San Antonio for six years, though she is originally from Louisiana, where she worked as a supervisor for the Audubon Park in New Orleans. Since moving, Michelle has grown to not only love Trinity, but the entire city of San Antonio.

“My family just loves the city. Our favorite thing to do is go to the parks, and we love to go hiking as well. I love that San Antonio is such a family-friendly city. I have 3 children – a 14 year old, a 13 year old, and an 8 year old. My 8 year old son is autistic, and the city has so many resources for disabilities, which is just really comforting to me,” Alexander said.

Many students at Trinity have shared many conversations with Alexander, who brightens up their day with positive comments and remarkable service as she assists them at the Einstein’s counter.

“Getting my coffee from Michelle is always one of the best parts of my day. She’s one of the nicest people and she always has a big smile on her face,” said Hunter Sosby, a sophomore political science major. “There have been a few times where I’ve had to wait a little while to get my drink, and when that happens, she’s always upgraded the size of my order, no questions asked.”

One of Michelle’s coworkers, Aracely Rodriquez, thinks that Michelle has been a huge joy to work with every day.

“I’ve been working with Michelle since August, and it’s been an amazing experience,” Rodriguez said. “I like her attitude and personality, and she’s always willing to help out where we need it. I never have to ask her to do anything, she automatically jumps to it.”

Rodriguez also admired Alexander’s ability to remain productive and positive while working.

“Whenever there’s a rush and she is the cashier, she always turns around and sees where we need help and jumps right in. She’s already on top of every single thing, no matter how frustrating the job can get. And on top of that, she always has a smile on her face,” Rodriguez said.

Students have also been observant of and impressed by Alexander’s serving skills.

“Michelle is extremely thoughtful, because she seems to remember everyone and their personal orders. She also always goes the extra mile to make sure that we’re happy. She said that she likes to give us the best service possible, and she does just that,” said Sosby.

When it comes to remaining positive, Alexander has some advice.

“I think you always want to treat someone the way that you would want to be treated too. Poor customer service can  definitely ruin a person’s day, so I always try to be upbeat and positive, and I’ve seen that start to rub off on a lot of people,”Alexander said.